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Clinical School Computing Service

Service Directory

What would you like to do?

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Get information

See service information, and existing answers to common problems

Check the Status of CSCS Services
Check the Status of UIS Services
View CSCS FAQ and User Guides

Add a new service

Use these forms to request new services – a ticket will be created automatically, and you will receive a confirmation email from us with your ticket number

Request a New User Account
Add a Computer to CSCS Support (Coming soon)
Add a Printer to CSCS Support
Request a New Group Drive
Request New a Role-Based Mailbox
Request Remote Access (Previously called MINTS@Home)

Make a purchase

CSCS will recommend, quote, purchase, configure and deliver hardware to suit your requirements. We are the largest supplier of Dell laptops and desktops in the University and can offer common configurations quickly and with additional discounts. We can also offer custom quotes for other hardware.

Standard Desktop or Laptop Purchase
Quote for Custom Items or Peripherals

Request additional storage

Everyone with a CSCS user account has 50GB of file storage and 5GB of mail storage provided by default. Optional group drives start at 100GB. If you need more space for any of these services, you can request it here.

Request Additional Personal Network Storage
Request Additional Group Drive Storage
Request Additional Mailbox Storage

Connect a computer or printer to the network

Devices need to be issued an IP address before they will connect to our wired network. Equipment bought through us will have one assigned automatically, but anything you’ve bought or brought yourself you’ll need to tell us about.

If you are installing or moving a computer or printer to a new location, make sure there is a network socket available, and be aware that unused wall sockets are often not connected, so you’ll need to let us know beforehand.

Please give us a minimum of 3 days notice for new networking requirements.

 

Request IP Address for Unsupported Computer
Request IP Address for Unsupported Printer
Request a Wired Network Socket be Connected or Installed (Coming Soon)

Connect a computer or device to a wireless network

CSCS provides ‘MINTS’ wireless across the Addenbrooke’s site, and this can be used to access School and Departmental resources, such as network drives and printers.

‘Eduroam’ is provided to all members of the University, and is an easy way of accessing the internet, but it cannot be used to access departmental resources.

‘UniofCam’ is a wireless network for guest or occasional use. If you have a visiting colleague, you can create a guest ticket for them yourself.

Configure Eduroam on my Device
Create a guest colleague ticket for UniofCam wireless

Request a server

CSCS can provide a virtual server with appropriate licensing, or host your equipment in our modern server room. If you use an application that requires a SQL database, we can provide a managed SQL service cheaper and easier than running your own server.

Request Virtual Server
Request Physical Server Hosting
Request MS SQL Database Hosting (Coming Soon)

Install or upgrade my software

CSCS provides a library of commonly used academic software which can be installed on supported computers easily, without requiring administrator rights. Software licences for many of these applications can be purchased from UIS Software Sales.

CSCS also provides Sophos Antivirus for free for use on any work or home computer.

Install Software from the CSCS Software Library
Download Sophos Antivirus for work or home
Purchase Licences from UIS Software Sales
See information on University Site Licences

Request or grant access to shared resources

To grant access to a shared resource such as a Group Drive or Mailbox, CSCS must receive written authorisation from the owner or administrator

Grant Access to a Group Drive or Mailbox

Store Sensitive Data

Research studies wishing to work with Sensitive Personal Data must register with the School’s Information Governance Office and apply to one of the approved “Safe Havens” to store the data securely.

Apply to Store Sensitive Personal Data (PID)
Apply to Use Secure Data Hosting Service
Login to SDHS
Login to SDHS Transfer

Manage my University Identity

Manage your University lookup details, your phone settings and your Employee preferences here

Update my University Lookup details
Change My Raven Password
Reset My Raven / Hermes Password (Coming soon)
Manage My Phone Details
Manage My Employee Self Service
Subscribe to University Mailing Lists

Book a Seminar Room or Lecture Theater

The Clinical School uses two room booking systems due to the mixture of University and NHS staff using the building.

For information on AV facilities see CSCS AV Support

Lectures Theaters and Seminar Rooms 2-8 and 10
Seminar Rooms 9, 11 and the Committee Room

Find Someone in the University

The Lookup Service provides basic information on most people in the University. Most departmental websites also have their own stall listing (such as us!)

University Lookup Directory
CSCS Staff

Find University Training Courses

Browse University Training Courses

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Welcome to the CSCS Service Directory.

This page links to our most commonly used services, as well as others from around the University.

If something isn’t here, it doesn’t mean that we don’t do it – so please contact our Service Desk directly regarding anything else. You can reach us on 01223 3 36261 or at servicedesk@medschl.cam.ac.uk

The CSCS Team

New Software Library – 20/07/2015

You can now install software quickly and easily via our Software Self Service Site. This works even if you aren’t an administrator on your computer.

If you are using a version of Office older than Office 2013 you can use this service to take advantage of our Microsoft agreement and update to Office 2013 for free.

Mints@Home Updated – 15/06/2015

We are pleased to launch an updated version of the Mints@Home service featuring a Windows 7 and Office 2013 desktop. For more information see the News Section

New User Guides and FAQ – 16/05/2015

You can now get solutions to common problems via our CSCS Knowledge Base. Since it’s new, it’s quite bare in there at the moment, but we will be updating and transferring our internal documentation to it as fast as we can.

Microsoft Site Licence – 01/05/2015

All CSCS customers can now use the latest version of Office on their CSCS supported computers. More information in the News Section.

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  • servicedesk@medschl.cam.ac.uk
  • 01223 3 36261

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