Below are our latest recommendations for working from home – be aware that in some areas they are different from our standard recommendations due to the volume of people needing access at this time.
Twitter Updates
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UIS: We’ve implemented a fix for the problem that prevented a significant number of staff from accessing their Microsoft accounts, but will take a while to filter through to everyone. We’ll provide a further update later today when we believe everyone’s access has been restored.
UIS advises that the fault with Teams and Exchange Online has been found and access is being restored to those who lost it. This may take some time. Next update is at 10:30 am.
UIS reports widespread problems signing in to Teams and Exchange Online. Please watch this page for updates http://status.uis.cam.ac.uk ^AH
We have found and resolve the issue affecting our services this morning. All services are restored. If you continue experiencing issues please contact our Service Desk. ^DH
We are currently experiencing some issues this morning which is affecting the following services; IT Support Portal, Citrix service including Mints anywhere, SDHS and Transfer Server, our website including CSCS Guides. Our Infrastructure team are investigating. ^DH
Service Status: March 28, 2023
Computer Purchases
All manufacturers are currently experiencing delays computing equipment and peripherals that is delaying computer orders. However we can continue to purchase laptops, computers, monitors and peripherals. CSCS have stock of laptops that are available for quicker delivery.
CSCS Network
Biomedical Campus, SLCU and Zoology network services are running normally.
Email & Webmail
Priority AV Support
Remote Support
CSCS support staff are able to remotely support computers and users as usual. We will do our best to assist home workers using their own equipment as well.
SDHS
SDHS Citrix and Transfer servers are working normally.
Service Desk Phone Calls
The Service Desk continues to be very busy . Our response times may be slower than normal so please ensure you indicate the urgency of any issues reported so we can prioritise them. We also ask that you only call the Service Desk for urgent issues. For more rapid response to non urgent issues please use our self service portal https://itsupport.medschl.cam.ac.uk.
VPN
VPN services are functioning normally. Please ensure you are using the new VPN settings as outlined in this Guide – https://confluence.medschl.cam.ac.uk/x/0wJuBg
