We are in the final stages of testing a new Mints@Home service and need volunteers to try it out sometime over the next two weeks. Please contact the Service Desk at 01223 336261 and we will get you set up.
Planned Outage: Clinical School Data Storage Upgrade May 2015
Planned Outage: Clinical School Data Storage Upgrade Affected Services: All Affected sites: All Medschl users and sites (does not affect Zoology, Careers or SLCU) Phase 1: 1st May 6 PM – 1st May 10 PM Phase 2: 1st May 10 PM – 4th May 8 PM Phase 3: 8th May 6 PM – 10th May […]
Data roaming in the EU with iPhones and iPads
The Telecoms Office have made us aware of an issue with roaming within the EU on iPhones and iPads. The cause of this is a new setting that Apple have introduced with the roll-out of iOS8 which ties in with new EU regulations coming later this year regarding data roaming within the EU. In iOS8, […]
Microsoft Site-Licence
Computers on the CSCS Computer Support Service will now benefit from free Microsoft Office licences. The Clinical School has secured a Microsoft site-licence agreement that licences all CSCS-supported computers for Windows upgrades and Office 2010 or 2013. We are working on a self-serve Office installation method so that you can easily upgrade your computer from older […]
CSCS Service Desk Phone System
You may have noticed that it is sometimes difficult to reach the Service Desk on the phone. The volume of phone calls has increased significantly over the past 12 months, reducing our ability to respond to all incoming calls. Many people simply keep on dialling in the hopes that a technician comes free, and others leave […]
Apple Hardware and OSX Yosemite Information
Yosemite (aka OSX 10.10) has been available for a while now and we are frequently asked about upgrading existing Mac hardware. Our experience is mixed so we continue to recommend that you not upgrade your Mac as there are known issues. We are now accepting new hardware that comes with Yosemite installed onto our support. […]
CSCS Purchasing Updates
If you need to purchase Windows computer hardware, we have improved our ordering process by creating an automated quote and order web page with some pre-chosen configurations that meet most needs. Any custom orders that are not subsequently ordered from CSCS will be charged a £40 fee for the time spent creating quotes. See our order […]
New FAQ
Our new FAQ is just the place to look for self-help information about installing printers, connecting to group drives and SFTP access. We will be constantly adding new articles – send an email to the Service Desk if you have any suggestions.
Upgrade of Windows XP Computers
The removal of Windows XP has been progressing steadily over the last year; we are down from 650 to 330 computers onsite, with a large number of departments opting to replace rather than upgrade their computers. We continue to recommend the replacement of any computer being used daily that is over 5 years old, and […]
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