Service Status: June 4, 2023
All manufacturers are currently experiencing delays computing equipment and peripherals that is delaying computer orders. However we can continue to purchase laptops, computers, monitors and peripherals. CSCS have stock of laptops that are available for quicker delivery.
Biomedical Campus, SLCU and Zoology network services are running normally.
Email & Webmail
Priority AV Support
CSCS support staff are able to remotely support computers and users as usual. We will do our best to assist home workers using their own equipment as well.
SDHS Citrix and Transfer servers are working normally.
Service Desk Phone Calls
The Service Desk continues to be very busy . Our response times may be slower than normal so please ensure you indicate the urgency of any issues reported so we can prioritise them. We also ask that you only call the Service Desk for urgent issues. For more rapid response to non urgent issues please use our self service portal https://itsupport.medschl.cam.ac.uk.
VPN services are functioning normally. Please ensure you are using the new VPN settings as outlined in this Guide – https://confluence.medschl.cam.ac.uk/x/0wJuBg