Dell are currently experiencing delays with LCD screens and processors that is delaying some laptop orders. However we can continue to purchase laptops, computers, monitors and peripherals for office or home use. CSCS have stock of micro computers and monitors as well as laptops that are available for quicker delivery.

Biomedical Campus, SLCU and Zoology network services are running normally.

Priority AV support will be done over the phone and via remote support. Some hardware support can be provided during the week when the rooms are not in use.

CSCS support staff are able to remotely support computers and users as usual. We will do our best to assist home workers using their own equipment as well.

SDHS Citrix and Transfer servers are working normally.

No drop in service is available without prior appointment as we do not have many staff on site.

The Service Desk is under a higher than normal volume of calls and tickets to support the changes in working patterns and closure of University buildings. Phone calls are now restricted to Covid-19 research and critical School activities. If you are not working on one of these initiatives please submit new issues via our self service portal https://itsupport.medschl.cam.ac.uk.

VPN services are functioning normally. Please ensure you are using the new VPN settings as outlined in this Guide – https://confluence.medschl.cam.ac.uk/x/0wJuBg