Dell are currently switching over to a new model year for computer hardware resulting in delivery delays to deliver new hardware (20+ days to build and ship). However we can continue to purchase computers, monitors and peripherals for office or home use. CSCS have stock of micro computers and monitors as well as a few laptops that are available.
Visits to user desks are not available currently pending review and approval of building reopening by Estates Management. CSCS will then review the feasibility of our staff attending to the various sites.
Email & Webmail
Capacity has been added and mail is flowing normally.
Priority AV Support
Priority AV support will be done over the phone and via remote support. Some hardware support can be provided during the week when the rooms are not in use.
CSCS support staff are able to remotely support computers and users as usual. We will do our best to assist home workers using their own equipment as well.
SDHS Citrix and collaboration services are running as expected.
Service Desk Drop-Ins
No drop in service is available without prior appointment as building access is restricted and we do not have staff on site.
Service Desk Phone Calls
The Service Desk is under a higher than normal volume of calls and tickets to support the changes in working patterns and closure of University buildings. Phone calls are now restricted to Covid-19 research and critical School activities. If you are not working on one of these initiatives please submit new issues via our self service portal https://itsupport.medschl.cam.ac.uk.
Additional capacity has come on line which will enhance performance and provide resilience.