Dell are currently experiencing delays with LCD screens that is delaying some laptop orders. However we can continue to purchase laptops, computers, monitors and peripherals for office or home use. CSCS have stock of micro computers and monitors as well as laptops that are available for quicker delivery.
Network services are running normally.
Visits to user desks are not generally available. Each issue is taken on a case-by-case basis to determine the feasibility of our staff attending.
Email & Webmail
Mail is flowing normally and webmail is available.
Priority AV Support
Priority AV support will be done over the phone and via remote support. Some hardware support can be provided during the week when the rooms are not in use.
CSCS support staff are able to remotely support computers and users as usual. We will do our best to assist home workers using their own equipment as well.
SDHS Citrix and the transfer server are working normally.
Service Desk Drop-Ins
No drop in service is available without prior appointment as building access is restricted and we do not have staff on site.
Service Desk Phone Calls
The Service Desk is under a higher than normal volume of calls and tickets to support the changes in working patterns and closure of University buildings. Phone calls are now restricted to Covid-19 research and critical School activities. If you are not working on one of these initiatives please submit new issues via our self service portal https://itsupport.medschl.cam.ac.uk.