VPN services are under heavy load and may be slow or unavailable. We are testing solutions to add more capacity.
We believe we have solved webmail and email capacity issues. If you notice any problems, please get in touch with the Service Desk at https://itsupport.medschl.cam.ac.uk.
Service Desk Phone Calls
The Service Desk is under a higher than normal volume of calls and tickets to support the changes in working patterns and closure of University buildings. Phone calls are now restricted to Covid-19 research and critical School activities. If you are not working on one of these initiatives please submit new issues via our self service portal https://itsupport.medschl.cam.ac.uk.
Service Desk Drop-Ins
No drop in service is available without prior appointment as building access is restricted and we do not have staff on site.
Priority AV Support
Priority Audio Visual Support in the Clinical School is unavailable as staff are no longer located in the building. We will attend reports of faulty equipment when possible.
Visits to user desks are not available as staff are not located on site and most University buildings are closed.
CSCS support staff are able to remotely support computers and users as usual. We will do our best to assist home workers using their own equipment as well.
Dell have advised of extreme waits to order new hardware (40+ days to build and ship). However we can continue to purchase computers, monitors and peripherals for office or home use. CSCS have stock of micro computers and monitors as well as a few laptops that are available.