CSCS will endeavour to provide IT support during this difficult time, but given the changing nature of the situation and possible dispersal of our staff across multiple sites / home what we can offer is likely to be reduced. We anticipate being able to keep our Service Desk operational but this may change.
CSCS does not typically support home PCs, but we will do our best to help you remain connected to work – there are many factors outside of our control and we may not be able to resolve everything. Demand is also likely to be high. This means you can expect a technician to spend no more than 15 minutes with you on the phone trying to resolve the issue. We may be able to do a remote control session to look at the problem but this may not be possible depending on your home setup. If the problem is operating system, hardware or ISP related to your home then we may not be able to help.
If you have a supported computer or laptop we have more ability to help as we have the necessary configuration, accounts and tools to do so. However, if there is an ISP problem we won’t be able to assist. If a hardware problem develops we may not be able to fix it. Depending on the situation we may or may not be able to provide some loan hardware.
Some other things that might be helpful
Password resets – please sign up for UIS password retrieval service as we will not be able to reset your password if we cannot confirm your identity while you are working from home. See the Self Service Password Recovery section of https://help.uis.cam.ac.uk/service/accounts-passwords
If you are using a CSCS managed laptop but are not an administrator for it, request administrative access by filling out a form: Click to go to the form
