This page explains what personal information we store in Ivanti Service Manager (ISM) when you use CSCS services.
Who will process my personal information?
The information published here applies to the use of your personal information (also known as ‘personal data’) by the University of Cambridge through the viewing or use of this system.
General personal information collected within ISM
When you visit any of the systems within the University of Cambridge domain, we hold certain information about you for service and security reasons. For more information on this, please see http://www.cam.ac.uk/about-this-site/privacy-policy.
Specific personal information collected in this system
ISM asks you to provide information about yourself e.g. who you are, whether you are a CSCS customer/MINTS user.
We gather this information so that we can confirm your identity and for the purpose of providing IT support and services to you in order to fulfil our service supplier relationship with you as a CSCS customer.
Your name, phone number, email address will be shared with anyone within your department or group who is responsible for payment of CSCS services.
Your email address and name will be visible to anyone who uses our online services.
In certain circumstances, any CSCS devices that are linked to you and the IP addresses may be visible to anyone within your department or group who is responsible for payment of CSCS services.
We will collect data about you from other University systems (e.g. CamSIS, CHRIS).
We will hold data about you as an identified person as long as you use the service, and for up to 6 years after you stop using the service.
For more information about how we handle your personal information, and your rights under data protection legislation, please see https://www.information-compliance.admin.cam.ac.uk/data-protection/general-data.
This page was last updated in August 2018.