You may have noticed that it is sometimes difficult to reach the Service Desk on the phone. The volume of phone calls has increased significantly over the past 12 months, reducing our ability to respond to all incoming calls. Many people simply keep on dialling in the hopes that a technician comes free, and others leave […]
Yosemite (aka OSX 10.10) has been available for a while now and we are frequently asked about upgrading existing Mac hardware. Our experience is mixed so we continue to recommend that you not upgrade your Mac as there are known issues. We are now accepting new hardware that comes with Yosemite installed onto our support. […]
If you need to purchase Windows computer hardware, we have improved our ordering process by creating an automated quote and order web page with some pre-chosen configurations that meet most needs. Any custom orders that are not subsequently ordered from CSCS will be charged a £40 fee for the time spent creating quotes. See our order […]
Our new FAQ is just the place to look for self-help information about installing printers, connecting to group drives and SFTP access. We will be constantly adding new articles – send an email to the Service Desk if you have any suggestions.
The removal of Windows XP has been progressing steadily over the last year; we are down from 650 to 330 computers onsite, with a large number of departments opting to replace rather than upgrade their computers. We continue to recommend the replacement of any computer being used daily that is over 5 years old, and […]