As of 1 July 2015, the Service Desk is implementing a new Phone Queuing system for incoming telephone calls. Callers will be put on hold and held in a queue until a technician comes free. An announcement will tell you what your position in the queue is and you will have the option of waiting […]
Archives for June 2015
Since the virus outbreak at the University, our Service Desk has received a number of inquiries regarding how to tell if a home computer is infected and what to do if it is infected. CSCS users are able to download and install Sophos on home computers. See this page for more information about downloading – Sophos. […]
We are pleased to announce that as of Monday 15 June we are launching an updated version of the Mints@Home service. The main objectives of the updated service are to introduce a Windows 7 desktop with Office 2013, and an improved user experience in terms of the performance and reliability. Anyone who is currently subscribed […]
We are in the final stages of testing a new Mints@Home service and need volunteers to try it out sometime over the next two weeks. Please contact the Service Desk at 01223 336261 and we will get you set up.