We have created a new website form that you can use to add or remove a computer from support. The form is detailed but it will streamline the process by quickly allowing us to assess whether the computer meets our minimum requirements or not. Please let us know what you think!
Archives for 2015
The Clinical School Computing Service has recently done a laptop tender which was won by Dell and we have some great new laptop pricing! Buying in bulk reduces our laptop prices from between £70-120 each. We have also changed the model for the “Minimum Laptop” to a Latitude e5450 which is lighter and has a […]
There have been several incidences lately of University and Medschl email accounts being targeted with spam that has made it through our spam filters. Please be suspicious and vigilant about all messages and follow our guidelines on our User FAQ and our Tips for keeping yourself safe on the Internet.
Apple released a new version of OS X yesterday called El Capitan. CSCS will test the new operating system and advise on when we will be able to support it. In the meanwhile if you have a Mac, please do not upgrade it! With past versions we have seen problems with accessing data, application incompatibilities […]
After a brief closure to refurbish our office, as of 14 September the Service Desk hatch is again open for business.
Microsoft has released Windows 10 and updates will be available free to some operating systems and downloadable via Windows Update. As with any new operating system, many issues are typically identified shortly after release prompting patches and updates. As of 17 August, three updates for Windows 10 have been issued and there may be more. If […]
Advisory notice: CSCS temporary relocation and closure afternoon of 31st July 2015 The Clinical School Computing Service will be relocating for approximately 6 weeks within the Clinical School due to building work in our usual office space. We are staggering the relocation of staff and equipment between the 27st – 31st July to reduce impact […]
As of 1 July 2015, the Service Desk is implementing a new Phone Queuing system for incoming telephone calls. Callers will be put on hold and held in a queue until a technician comes free. An announcement will tell you what your position in the queue is and you will have the option of waiting […]
The University and CSCS are under constant attack by external agencies – spam, firewall attacks, viruses. We often receive inquiries regarding how to tell if a home computer is infected and what to do if there is an infection. CSCS users are able to download and install Sophos on home computers. See this page for […]
We are pleased to announce that as of Monday 15 June we are launching an updated version of the Mints@Home service. The main objectives of the updated service are to introduce a Windows 7 desktop with Office 2013, and an improved user experience in terms of the performance and reliability. Anyone who is currently subscribed […]