The Clinical School has had its own IT support service since the mid 1990s. However the current CSCS model was launched in 2008, with the agreement of a new financial model and the implementation of the University VoIP phone service across the entire School of Clinical Medicine. Over the years, the department has grown along with the user base, from a team of 18 in 2008 supporting just over 900 computers to 39 in 2019 supporting over 3,100 computers. There are now over 5,800 devices on our network, primarily computers, but also printers, phones, servers and wireless access points.
In essence, CSCS offers a set of opt-in subscription-based IT Services, where different options are subscribed to depending on the needs of the individual or department. A core CSCS principle is to provide a service which is driven by the needs of its users, where the user can make choices about the systems they use, the services they subscribe to, and way they use those systems. We allow users administrative access to their computers and mandate only those controls which are required to ensure the security and stability or our services for all users (e.g. installation of Sophos Anti-Virus). Our Strategy drives all our activity, the allocation of resource and the planning and implementation of service improvement projects.
The department has changed significantly over the past 10 years, and over the past 5 years has grown by 40%. This website is one of our communication channels, alongside our Service Desk team, Twitter account and we plan continual development including an online user portal.
CSCS is a constantly growing department, and whilst many of the senior technical and management posts are filled by staff who started on the Service Desk we always benefit from the new ideas and fresh perspective of external appointees. We have the benefit of a dedicated training budget (currently around £60,000) allows each member of the team to go on one or two external training courses per year. This both improves our technical skill base, which in turn improves our service to users, but it also allows staff to continue developing throughout their time at CSCS, which also helps maintain our high service levels.