Advisory notice: CSCS temporary relocation and closure afternoon of 31st July 2015 The Clinical School Computing Service will be relocating for approximately 6 weeks within the Clinical School due to building work in our usual office space. We are staggering the relocation of staff and equipment between the 27st – 31st July to reduce impact […]
New Service Desk Phone Queuing System
As of 1 July 2015, the Service Desk is implementing a new Phone Queuing system for incoming telephone calls. Callers will be put on hold and held in a queue until a technician comes free. An announcement will tell you what your position in the queue is and you will have the option of waiting […]
Concerned About Viruses on Your Home PC?
Since the virus outbreak at the University, our Service Desk has received a number of inquiries regarding how to tell if a home computer is infected and what to do if it is infected. CSCS users are able to download and install Sophos on home computers. See this page for more information about downloading – Sophos. […]
New Mints@Home Service Now Available
We are pleased to announce that as of Monday 15 June we are launching an updated version of the Mints@Home service. The main objectives of the updated service are to introduce a Windows 7 desktop with Office 2013, and an improved user experience in terms of the performance and reliability. Anyone who is currently subscribed […]
Volunteers Wanted! Test New Mints@Home
We are in the final stages of testing a new Mints@Home service and need volunteers to try it out sometime over the next two weeks. Please contact the Service Desk at 01223 336261 and we will get you set up.
Planned Outage: Clinical School Data Storage Upgrade May 2015
Planned Outage: Clinical School Data Storage Upgrade Affected Services: All Affected sites: All Medschl users and sites (does not affect Zoology, Careers or SLCU) Phase 1: 1st May 6 PM – 1st May 10 PM Phase 2: 1st May 10 PM – 4th May 8 PM Phase 3: 8th May 6 PM – 10th May […]
Data roaming in the EU with iPhones and iPads
The Telecoms Office have made us aware of an issue with roaming within the EU on iPhones and iPads. The cause of this is a new setting that Apple have introduced with the roll-out of iOS8 which ties in with new EU regulations coming later this year regarding data roaming within the EU. In iOS8, […]
Microsoft Site-Licence
Computers on the CSCS Computer Support Service will now benefit from free Microsoft Office licences. The Clinical School has secured a Microsoft site-licence agreement that licences all CSCS-supported computers for Windows upgrades and Office 2010 or 2013. We are working on a self-serve Office installation method so that you can easily upgrade your computer from older […]
CSCS Service Desk Phone System
You may have noticed that it is sometimes difficult to reach the Service Desk on the phone. The volume of phone calls has increased significantly over the past 12 months, reducing our ability to respond to all incoming calls. Many people simply keep on dialling in the hopes that a technician comes free, and others leave […]
Apple Hardware and OSX Yosemite Information
Yosemite (aka OSX 10.10) has been available for a while now and we are frequently asked about upgrading existing Mac hardware. Our experience is mixed so we continue to recommend that you not upgrade your Mac as there are known issues. We are now accepting new hardware that comes with Yosemite installed onto our support. […]
